Privacy Policy
Effective Date: 2-May-2026
1. Introduction
MatchbyLove.com ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.
2. What Information We Collect
We may collect the following types of personal information:
a. Personal Details
- Name
- Age / date of birth
- Gender
- Location (city, suburb)
- Profession and education
- Relationship preferences
b. Account Information
- Email address
- Phone number (if provided)
- Login credentials
c. Profile Information
- Photos and videos
- Biography and personal descriptions
- Lifestyle and compatibility responses
d. Usage Data
- Pages visited
- Interactions on the platform
- Messages (stored for service functionality and safety purposes)
e. Technical Data
- IP address
- Device type
- Browser information
- Cookies and analytics data
3. How We Collect Information
We collect information when you:
- Create an account
- Complete your profile
- Use features (chat, search, matching)
- Contact support
- Use third-party login (e.g., Google)
4. Why We Collect Your Information
We collect and use your information to:
- Provide matchmaking services
- Show compatible profiles
- Enable communication between users
- Improve platform performance and features
- Ensure safety and prevent fraud
- Comply with legal obligations
5. Disclosure of Personal Information
We may share your information:
a. With Other Users
- Your profile information is visible to other users
- You control what you share in your profile
b. With Service Providers
- Hosting providers
- Analytics services
- Payment processors
- Verification providers
c. Legal Requirements
We may disclose information if required by law or to:
- Prevent fraud or illegal activity
- Protect user safety
- Comply with court orders
6. Data Storage and Security
We take reasonable steps to protect your data, including:
- Secure servers
- Encryption where appropriate
- Access controls
However, no system is completely secure. You use the platform at your own risk.
7. Identity Verification (If Applicable)
If identity verification is implemented:
- We may use third-party verification providers
- We aim to minimise storage of sensitive documents
- Where possible, verification is done via secure APIs
We do NOT guarantee the accuracy of verification results.
9. Your Rights (Australian Users)
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your account
To do so, contact us at the details below.
10. Data Retention
We retain your information:
- While your account is active
- As required for legal or operational purposes
When no longer needed, we take reasonable steps to delete or de-identify data.
11. International Data Transfers
Your data may be stored or processed outside Australia.
We take reasonable steps to ensure overseas providers comply with privacy standards similar to Australian law.
12. Third-Party Links
Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.
13. Children's Privacy
Our platform is not intended for individuals under 18 years.
We do not knowingly collect data from minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of the platform means you accept the updated policy.
15. Contact Us
If you have questions or requests:
MatchbyLove
📧 info@matchbylove.com
🌐 MatchbyLove.com
16. Complaints
If you believe your privacy has been breached:
- Contact us first to resolve the issue
- You may also contact the Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
17. Consent
By using MatchbyLove.com, you consent to the collection and use of your information as described in this policy.