Terms & Conditions
Effective Date: 2-May-2026
1. Acceptance of Terms
By accessing or using MatchbyLove.com ("Platform", "we", "our", "us"), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Platform.
2. Eligibility
You must:
- Be at least 18 years old
- Have legal capacity to enter into a contract
- Not be prohibited by law from using such services
We reserve the right to suspend or terminate accounts that do not meet eligibility criteria.
3. Nature of Service
MatchbyLove is a platform that facilitates introductions between users seeking relationships.
We:
- Do NOT guarantee matches
- Do NOT conduct full background checks
- Do NOT verify all user-provided information
Users are solely responsible for their interactions and decisions.
4. User Responsibilities
You agree to:
- Provide accurate and truthful information
- Not impersonate any person
- Not upload false, misleading, or offensive content
- Use the platform only for lawful purposes
You must NOT:
- Harass, abuse, or harm other users
- Share inappropriate or explicit content
- Use the platform for commercial solicitation without permission
5. User Content
By submitting content (profiles, photos, messages), you:
- Grant us a non-exclusive, worldwide licence to use, display, and distribute your content for platform operation
- Confirm you have the right to share such content
We may remove any content at our discretion.
6. Verification Disclaimer
While we may offer:
- Email or phone verification
- Profile reviews
We do NOT guarantee:
- Accuracy of user identity
- Authenticity of user intentions
Users must exercise their own judgment.
7. Safety Disclaimer
MatchbyLove is not responsible for:
- User behaviour on or off the platform
- Any interactions, meetings, or outcomes
Users agree to:
- Take appropriate precautions when interacting with others
- Avoid sharing sensitive personal or financial information
8. Payments and Subscriptions
Some features may be paid.
By purchasing:
- You agree to pricing displayed at time of purchase
- Payments are non-refundable unless required by Australian Consumer Law
We reserve the right to change pricing at any time.
9. Account Suspension and Termination
We may suspend or terminate your account if you:
- Violate these Terms
- Engage in suspicious or harmful behaviour
- Provide false information
We may do this without prior notice.
10. Limitation of Liability
To the maximum extent permitted by Australian law:
MatchbyLove is not liable for:
- Indirect, incidental, or consequential damages
- Loss of opportunity, relationships, or emotional distress
Our total liability is limited to the amount you paid (if any) for services.
11. Australian Consumer Law
Nothing in these Terms excludes rights under the Australian Consumer Law (ACL).
Where applicable:
- Services must be provided with due care and skill
- Users may be entitled to remedies under ACL
12. Privacy
Your use of the Platform is also governed by our Privacy Policy.
We collect and use data in accordance with Australian privacy laws.
13. Intellectual Property
All platform content, branding, and design are owned by MatchbyLove.
You may not:
- Copy
- Distribute
- Reproduce
Without written permission.
14. Third-Party Services
We may integrate third-party services (e.g., login providers).
We are not responsible for:
- Their content
- Their policies
- Their actions
15. Modifications
We may update these Terms at any time.
Continued use of the Platform means you accept updated Terms.
16. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be subject to the jurisdiction of NSW courts.
17. Contact
For questions, contact:
MatchbyLove
📧 info@matchbylove.com
🌐 MatchbyLove.com
18. Acknowledgment
By using this Platform, you acknowledge that:
- MatchbyLove is a facilitation service only
- We are not responsible for relationship outcomes
- You use the platform at your own risk