Terms & Conditions

Terms & Conditions

Effective Date: 2-May-2026

1. Acceptance of Terms

By accessing or using MatchbyLove.com ("Platform", "we", "our", "us"), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Platform.

2. Eligibility

You must:

  • Be at least 18 years old
  • Have legal capacity to enter into a contract
  • Not be prohibited by law from using such services

We reserve the right to suspend or terminate accounts that do not meet eligibility criteria.

3. Nature of Service

MatchbyLove is a platform that facilitates introductions between users seeking relationships.

We:

  • Do NOT guarantee matches
  • Do NOT conduct full background checks
  • Do NOT verify all user-provided information

Users are solely responsible for their interactions and decisions.

4. User Responsibilities

You agree to:

  • Provide accurate and truthful information
  • Not impersonate any person
  • Not upload false, misleading, or offensive content
  • Use the platform only for lawful purposes

You must NOT:

  • Harass, abuse, or harm other users
  • Share inappropriate or explicit content
  • Use the platform for commercial solicitation without permission

5. User Content

By submitting content (profiles, photos, messages), you:

  • Grant us a non-exclusive, worldwide licence to use, display, and distribute your content for platform operation
  • Confirm you have the right to share such content

We may remove any content at our discretion.

6. Verification Disclaimer

While we may offer:

  • Email or phone verification
  • Profile reviews

We do NOT guarantee:

  • Accuracy of user identity
  • Authenticity of user intentions

Users must exercise their own judgment.

7. Safety Disclaimer

MatchbyLove is not responsible for:

  • User behaviour on or off the platform
  • Any interactions, meetings, or outcomes

Users agree to:

  • Take appropriate precautions when interacting with others
  • Avoid sharing sensitive personal or financial information

8. Payments and Subscriptions

Some features may be paid.

By purchasing:

  • You agree to pricing displayed at time of purchase
  • Payments are non-refundable unless required by Australian Consumer Law

We reserve the right to change pricing at any time.

9. Account Suspension and Termination

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in suspicious or harmful behaviour
  • Provide false information

We may do this without prior notice.

10. Limitation of Liability

To the maximum extent permitted by Australian law:

MatchbyLove is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of opportunity, relationships, or emotional distress

Our total liability is limited to the amount you paid (if any) for services.

11. Australian Consumer Law

Nothing in these Terms excludes rights under the Australian Consumer Law (ACL).

Where applicable:

  • Services must be provided with due care and skill
  • Users may be entitled to remedies under ACL

12. Privacy

Your use of the Platform is also governed by our Privacy Policy.

We collect and use data in accordance with Australian privacy laws.

13. Intellectual Property

All platform content, branding, and design are owned by MatchbyLove.

You may not:

  • Copy
  • Distribute
  • Reproduce

Without written permission.

14. Third-Party Services

We may integrate third-party services (e.g., login providers).

We are not responsible for:

  • Their content
  • Their policies
  • Their actions

15. Modifications

We may update these Terms at any time.

Continued use of the Platform means you accept updated Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the jurisdiction of NSW courts.

17. Contact

For questions, contact:

MatchbyLove

📧 info@matchbylove.com

🌐 MatchbyLove.com

18. Acknowledgment

By using this Platform, you acknowledge that:

  • MatchbyLove is a facilitation service only
  • We are not responsible for relationship outcomes
  • You use the platform at your own risk